City, TBD,

  • Past and present attendees:

    Tim Walter
    Chief Information Officer
    Randa Accessories
    Dan Olsen
    Senior Director, Customer Experience & Brand Standards
    Wyndham Worldwide
    Brad Jaehn
    Former VP of Global Digital Experience
    Waves Mowatt-Kane
    Program Director, Customer Experience

Strengthening the enterprise through improved customer experience

Gaining true ownership of great customer experience goes beyond traditional methods. The current resources at hand both for businesses and consumers have spurred a complexly integrated relationship between the two. Moving forward, leading enterprises will need to address how they connect with consumers, identifying strategies and best practices for gaining and retaining customers. In today's fast-paced market, the future of your business depends on it. The Customer Experience Summit will bring together leading executives from a variety of industries to confront and overcome current industry issues. This premier event will explore critical topics and trends currently impacting organizations.

This exclusive event will enable attending executives to network with peers and learn from each others experiences through engaging educational sessions conducted in a comfortable, yet focused business environment. The event agenda offers opportunities for critical exchanges through visionary Keynote Presentations, Executive Think Tanks, Thought Leadership workshops, Analyst Q&As and much more. Attendees will meet one-on-one with solution providers throughout the event to learn about critical products and services capable of solving organizational challenges.

A few of this year's agenda topics:

  • Disruptive Technologies Impacting Customer Experience
  • Leveraging Big Data
  • Talent Retention
  • Enterprise Feedback Management
  • Customer Experience, Now and in the Future

Take advantage of this unique opportunity to get customer experience issues out on the table, make your voice heard and collaborate with peers on real solutions for your organization.



Executive Infographic - Customer Experience Summit LATAM

A CDM Media Event
A CDM Media Event

Customer Experience Summit LATAM is one of 85+ events in our global portfolio. View our other events at cdmmedia.com/calendar


TBD | City, TBD,


who attends Who Attends?


benefits Benefits


1:1 pre-determined 30-minute meetings


Dedicated Roundtable, Thought Leadership and Keynote sessions on summit agenda


14 hours of networking across the event


testimonials Testimonials

I've already had follow up discussions with a couple of the vendors I met and I see promise for future business. The meetings were the perfect length of time and I learned a lot about some vendors I thought I knew. I was impressed by the event, it was very well organized and executed.


A very impressive event, the whole thing was first class. Assembling senior leadership is not an easy task. Kudos to your organization on such a successful event and my sincerest thanks for allowing me to be a part of it!

VP, Information Security

Coming to this conference, I was a little dubious. However this has turned out to be the highlight of the year (in events).

Executive Director